At Punky Junky® Gel, Cera Gel, we respect the privacy of our users and recognize the importance of protecting the personal information collected about you. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information through punkyjunky.shop (the “Site”) and when you purchase our products and interact with us.
Information We Collect
We collect both personal and non-personal information about you to provide an enjoyable, smooth, efficient, and customized experience on our Site and when purchasing our products. The information we collect depends on how you use our Site and interact with us.
Personal Information
Personal information is data that can be used to identify you specifically, like your name, shipping address, email address, phone number, or payment information. We collect personal information when you:
- Create an account
- Purchase products
- Sign up for our newsletter
- Request customer service support
- Participate in surveys, contests, or promotions
The types of personal information we collect may include: name, email address, postal address, phone number, payment card information, purchases and order history, preferences and interests, demographic data, and any other information you choose to provide.
Non-Personal Information
Non-personal information is data about your online behavior and use of our Site that does not identify you specifically. The non-personal information we collect includes:
- Device information like operating system, hardware and software versions, device settings, and unique device identifiers
- Log data like your IP address, access dates and times, browser type, and pages visited
- Data collected by cookies, web beacons, and other technologies about your browsing behavior and device usage
- Demographic data like age, gender, and interests
- Geo-location information
- Aggregated and de-identified data
How We Use Your Information
Punky Junky® Gel, Cera Gel takes data privacy seriously, and we use the information we collect only for the purposes outlined in this Privacy Policy.
We use your personal information to:
- Create and manage your online account
- Process and fulfill your orders
- Send confirmation and shipping notifications
- Respond to customer service requests and questions
- Send marketing and promotional materials about products you may be interested in
- Personalize your experience on our Site through recommendations and advertisements
- Conduct analytics to improve our products, Site, and service offerings
- Detect and prevent fraud, spam, abuse, and security issues
We use your non-personal information to:
- Analyze Site traffic and usage to improve the user experience
- Customize content and advertisements that may interest you
- Test designs and features for our Site
- Diagnose problems and monitor the Site’s performance
- Develop new products and services
- Enhance security and prevent fraud
In some cases, we may combine personal and non-personal information together to help us tailor our communications with you and improve our services.
How We Share Your Information
We do not sell your personal information to third parties for their own marketing purposes. We only disclose your personal information in the following circumstances:
- With third party service providers and partners who assist us in processing orders, delivering packages, sending emails and marketing, providing customer service, conducting surveys, and analyzing data. We require these third parties to handle your personal information in accordance with applicable laws and this Privacy Policy.
- When required by law or as part of a merger, sale, or acquisition. We may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose personal information to third parties as part of a corporate transaction like a merger, sale, or acquisition.
- With your consent or at your request. We may ask for your consent to share your personal information with third parties for their own marketing purposes. You have the right to opt-out of this sharing. We may also share information at your request (for example, through our customer service channel).
Our Site may also include integrated social media features and widgets like Facebook Pixel or Twitter buttons. These features may collect information about your use of social media and interactions with our content.
We do not control how your personal information is collected, used, or shared by third party social media platforms. Please refer to the privacy policies of those websites for more information about their data practices.
Data Retention
We retain your personal information only for as long as necessary for the purposes outlined in this Privacy Policy, while we have an ongoing relationship with you (for example, if you have an account), or as required by applicable law.
When we no longer have a need to use your personal information, we will securely delete or de-identify it. Non-personal information may be retained indefinitely to improve the Site and our services.
Your Rights and Choices
At Punky Junky® Gel, Cera Gel, we aim to be transparent about how we use your information and provide you with choices about your data. You have the following rights and controls:
Access or Update Your Information – You can review or update your account information by logging into your online account or contacting our customer service team.
Opt-Out of Marketing Communications – You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link in any promotional message we send or by adjusting your preferences in your account.
Request Data Deletion – If you would like us to delete your personal information in our records, please contact our customer service team to submit a request.
Adjust Cookie Settings – You can control how cookies and similar technologies are placed on your device or adjust your browser settings to limit tracking. Some parts of our Site may not function properly if you disable cookies.
Data Portability – You can request a copy of your personal data for your own purposes. In certain cases, you can also ask for us to share this with a third party of your choice.
Lodge a Complaint – If you have concerns about how we process your personal information, we encourage you to notify our customer service team so we can resolve the issue. You may also contact your local data protection authority.
Data Security
We employ technical and organizational safeguards to help protect your personal information from unauthorized access, use, disclosure, loss, or alteration. For example:
- Data is encrypted in transit and at rest using SSL/TLS certificates, hashing, salting, and other tools
- Access to personal information is restricted to authorized employees on a need-to-know basis
- Application and network security controls like firewalls and vulnerability testing
While we strive to employ reasonable protections for your data that comply with applicable laws, no system involving technology or the Internet can be guaranteed to be completely secure.
If we become aware that the security of your personal information has been compromised, we will notify you in accordance with applicable laws.
Children’s Privacy
Our Site is not directed to children under the age of 13. We do not intentionally collect personal information from children under 13 without parental consent. If you are a parent or guardian and believe your child has provided us with information without your consent, please contact us at the email below to request removal.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time as we add new products and services, as we improve our Sites and apps, and as technologies and laws evolve. Any changes will take effect immediately upon posting on this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we use your information. Archival versions of our Privacy Policies are available upon request.
International Data Transfers
We are headquartered in the United States and have service providers in other countries. Your personal information may be transferred to, stored, and processed in the United States or other locations outside of your home country. By using our Site, you acknowledge the transfer, storage, and processing of your information in these countries. We abide by applicable laws regarding international data transfers.
How to Contact Us
Please contact us at [email protected] if you have any questions or concerns about our privacy practices or this Privacy Policy.
Thank you for taking the time to understand our privacy practices at Punky Junky® Gel, Cera Gel. We look forward to providing you with an exceptional shopping experience!